Comments on: Employee First, Customer Second…. how bold is this? http://www.webyantra.net/2009/02/04/employee-first-customer-second-how-bold-is-this/ SlideShare, startups, technology, Web 2.0, internet, social media, India, Delhi.. and beyond! Fri, 08 Jul 2011 08:14:50 +0000 hourly 1 http://wordpress.org/?v=3.0 By: poonam http://www.webyantra.net/2009/02/04/employee-first-customer-second-how-bold-is-this/comment-page-1/#comment-477075 poonam Sat, 26 Feb 2011 10:36:15 +0000 http://www.webyantra.net/?p=827#comment-477075 is EFCS still used by management in hcl? is EFCS still used by management in hcl?

]]> By: Sugi http://www.webyantra.net/2009/02/04/employee-first-customer-second-how-bold-is-this/comment-page-1/#comment-472709 Sugi Fri, 28 Jan 2011 10:10:12 +0000 http://www.webyantra.net/?p=827#comment-472709 Hi, I spent almost 3 years in HCL. Employee first customer second concept really good and appreciate. that will create significant organizational cultural difference to employees. Appreciate management Hi, I spent almost 3 years in HCL. Employee first customer second concept really good and appreciate. that will create significant organizational cultural difference to employees. Appreciate management

]]> By: Srinivas http://www.webyantra.net/2009/02/04/employee-first-customer-second-how-bold-is-this/comment-page-1/#comment-456451 Srinivas Fri, 29 Oct 2010 23:29:31 +0000 http://www.webyantra.net/?p=827#comment-456451 I was a J2EE consultant ( ID: 51324180) worked for HCL america (Client: Hallmark Service Corporation) from March 29 2010 to August 27 2010. I was recruited by Athiraj Balasubramanian,[ Senior Manager, Talent Management Group] through one of the preferred vendors (Raghu Ramadas of Reveille Technologies, Inc) of HCL. The issue here is I didn't get paid for the months July and August. These two guys are spoiling HCL policy 'EFCS' I was a J2EE consultant ( ID: 51324180) worked for HCL america (Client: Hallmark Service Corporation) from March 29 2010 to August 27 2010.
I was recruited by Athiraj Balasubramanian,[ Senior Manager, Talent Management Group] through one of the preferred vendors (Raghu Ramadas of Reveille Technologies, Inc) of HCL.

The issue here is I didn’t get paid for the months July and August.
These two guys are spoiling HCL policy ‘EFCS’

]]> By: Ha Ha http://www.webyantra.net/2009/02/04/employee-first-customer-second-how-bold-is-this/comment-page-1/#comment-448888 Ha Ha Thu, 16 Sep 2010 09:23:51 +0000 http://www.webyantra.net/?p=827#comment-448888 Ha ha ha ha ha............seems like an absolute joke to me....it should rather be "customer first employee second"........its nothing more than a marketing agenda.......HCL has an internal forum, where the ceo answers to the queries of employees.....if you happen to read that, you will come to know about vineet nayar.....he is the number one fake in HCL and a bias too........HCL is good for people who are in their 40's and 50's and i am sure people who are advocating for hcl are one of those.......it is a company of managers, for the managers and by the managers..........they market themselves "a $5 billion company" and also boast that they are earning good revenues.....it is one of those organizations which has a high number of projects to work on, as compared to their peers ......on the contrary, analyze the appraisals they have given to their employees, sucks totally........employee first, customer second- insane statement....this company is governed by the dictatorship of managers and people who are good at ASS licking, get everything they desire for......fuck off HCL........ Ha ha ha ha ha…………seems like an absolute joke to me….it should rather be “customer first employee second”……..its nothing more than a marketing agenda…….HCL has an internal forum, where the ceo answers to the queries of employees…..if you happen to read that, you will come to know about vineet nayar…..he is the number one fake in HCL and a bias too……..HCL is good for people who are in their 40′s and 50′s and i am sure people who are advocating for hcl are one of those…….it is a company of managers, for the managers and by the managers……….they market themselves “a $5 billion company” and also boast that they are earning good revenues…..it is one of those organizations which has a high number of projects to work on, as compared to their peers ……on the contrary, analyze the appraisals they have given to their employees, sucks totally……..employee first, customer second- insane statement….this company is governed by the dictatorship of managers and people who are good at ASS licking, get everything they desire for……fuck off HCL……..

]]> By: umesh vijayvergiya http://www.webyantra.net/2009/02/04/employee-first-customer-second-how-bold-is-this/comment-page-1/#comment-443120 umesh vijayvergiya Sat, 07 Aug 2010 06:37:49 +0000 http://www.webyantra.net/?p=827#comment-443120 I was with HCL for almost 7-8 year and learned, how to balance your professional and personal life. Kuddos to all my seniors and Vineet............whose intiative of employee first given me diffirent tengent to career....... I was with HCL for almost 7-8 year and learned, how to balance your professional and personal life. Kuddos to all my seniors and Vineet…………whose intiative of employee first given me diffirent tengent to career…….

]]> By: HCLite http://www.webyantra.net/2009/02/04/employee-first-customer-second-how-bold-is-this/comment-page-1/#comment-441601 HCLite Thu, 29 Jul 2010 06:05:09 +0000 http://www.webyantra.net/?p=827#comment-441601 Now to the other important question, isnt this ppt a confiential material ? Amit can you post it here and is this legal. Now to the other important question, isnt this ppt a confiential material ? Amit can you post it here and is this legal.

]]> By: HCLite http://www.webyantra.net/2009/02/04/employee-first-customer-second-how-bold-is-this/comment-page-1/#comment-441600 HCLite Thu, 29 Jul 2010 06:03:58 +0000 http://www.webyantra.net/?p=827#comment-441600 Hi All, I am a current HCL lite and have close to 8 years experience in HCL and HCL has taken care of me so far very well. Now these two statements are for everyone to understand that i am not a HCL hater. Now what does this Employee first and Customer Second mean.... the management wanted to have policy which is towards enabling all the employees to do their work better and in that sense they are enabling things for Employee to improve moral, productivity and innovation. Yes they have many policies to provide "Enabling Services" targeted to move towards achieving it. In order to be satisfied in a company there are various parameters, (some random thoughts of mine) 1. Good Career Growth 2. Better projects 3. Good Office environment where you can be happy 4. HR Support and Management support towards employee (including salrary needs) 5. Various other things and including enabling services Now over the last 3 years many of these items have gone downhill and literally can burn you out if you have not understood the concept of employee first. If you think that employee first is the management have a policy to resolve people related issues on time, or address the salary concerns, address the career path or address the complex project requests or address the job rotation needs or address the fun or office gettogether occassion needs or any medical bill claim serivces and needs or any HR needs.. then you would be grossly dissapointed. It is as bad as any tier 2 or 3 companies, but if you are looking at "enabling services" things which will help you in your day to day activiites... like computer issue, project resource needs.. then comparitively the process is automated and is better... oh wait a minute isnt there such process in many of the other IT companies.... hmmm well to summarize... this is a good marketing strategy to get projects and mindset change from clients and may be started with the right intent to elevate and provide path for pyramid inversion and create value from the employes... but it is miles and miles away from anywhere achieving it. Hi All,

I am a current HCL lite and have close to 8 years experience in HCL and HCL has taken care of me so far very well. Now these two statements are for everyone to understand that i am not a HCL hater.

Now what does this Employee first and Customer Second mean…. the management wanted to have policy which is towards enabling all the employees to do their work better and in that sense they are enabling things for Employee to improve moral, productivity and innovation.

Yes they have many policies to provide “Enabling Services” targeted to move towards achieving it.

In order to be satisfied in a company there are various parameters, (some random thoughts of mine)
1. Good Career Growth
2. Better projects
3. Good Office environment where you can be happy
4. HR Support and Management support towards employee (including salrary needs)
5. Various other things and including enabling services

Now over the last 3 years many of these items have gone downhill and literally can burn you out if you have not understood the concept of employee first.

If you think that employee first is the management have a policy to resolve people related issues on time, or address the salary concerns, address the career path or address the complex project requests or address the job rotation needs or address the fun or office gettogether occassion needs or any medical bill claim serivces and needs or any HR needs.. then you would be grossly dissapointed.

It is as bad as any tier 2 or 3 companies, but if you are looking at “enabling services” things which will help you in your day to day activiites… like computer issue, project resource needs.. then comparitively the process is automated and is better… oh wait a minute isnt there such process in many of the other IT companies…. hmmm well to summarize…

this is a good marketing strategy to get projects and mindset change from clients and may be started with the right intent to elevate and provide path for pyramid inversion and create value from the employes… but it is miles and miles away from anywhere achieving it.

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